It’s our mission to deliver excellence at every single touchpoint in the exhibitor and visitor journey. From the moment someone interacts with the brand, our first personalised contact with them, through to being on site at Surface Design Show. 

We want to exceed expectations with our level of service. This is how we set ourselves apart from the crowd. 

Our customer charter is a promise to everyone that we do business with…

• Quality Service - We want the service you receive to be first class at every stage in your journey with us. 
• Consistency -Every time you interact with our team, we will endeavour to deliver the same high quality service.
• Delivering on our promise (and going the extra mile wherever we can)!
• To be accessible - There's no hiding behind emails or unanswered voicemails, we're here and happy to help.
• Transparency - What you see is what you get, we will deliver a trustworthy and transparent service, every step of the way.
• Make everyone feel valued - Whether you're an individual, SME or huge conglomerate, take a small or large stand, are a first time visitor or a returning customer, we will endeavour to make you feel valued.
• Trust - This is a biggy! We will not share your data and we will treat any interaction we have with you confidentially.
• Your security & safety- is of paramount importance to us when you are on site at any of our events.
• Family - If you're an exhibitor, we want you to feel like you are part of the family at every stage of your journey - we want to be an extension of your team, and vice versa.
• Empowerment - We are committed to empowering our exhibitors to get the best ROI, and for our visitors to have the best experience.